debt collection field service

Field Service in Debt Collection – Modern Methods

change in image

The image of the debt collection sales representative is still that of a beefy and fearsome thug. In fact, nowadays they wear a jacket instead of a leather jacket!

goals of the on-site discussion

The primary purpose of an on-site meeting is to reach an agreement in order to save further, significant costs that would arise in the course of a legal dispute. In addition, the on-site visit gives you an unbiased impression of the debtor's living conditions and therefore enables you to create a better profile of their financial performance.

Psychological effect

The psychological effect should not be underestimated when one is personally confronted face to face with the antisocial behavior of not wanting to pay for services received. In particular, visiting the debtor at his place of work often results in a considerable feeling of shame and creates the motivation to finally pay the bill of his contractual partner.

Individual solutions for financial bottlenecks

Of course, it can also happen that a financial bottleneck has arisen through no fault of your own and that your claim cannot be met for this reason, although the debtor should usually be aware of this when the contract is concluded. Here, too, success lies in a personal discussion, with the aim of finding a solution that is in line with the interests of both parties, whether this is an instalment payment agreement or the conclusion of a settlement.

Individuality in debt collection

In contrast to other companies, our service includes not only the necessary desk work, but also initiating the measures just described. It is precisely these individual measures that distinguish us from the automated dunning process.

Individual advice

Do you want individual service that is tailored precisely to your customer base? Then get advice from our field service specialists and become a member of our company.